Help/FAQ

Ordering & Payments

What payment methods are accepted?

We accept Visa, MasterCard, American Express and Discover, both online and in our retail shops. Visa and Amex Gift Cards are accepted as well.

How can I track my order status?

A confirmation email will be sent once we receive your order. Upon shipment and delivery you will also receive an email with tracking and delivery confirmation. By logging into your account, you can track the status of your order.

Who do I contact about questions on my order?

Please contact our customer service team, customerservice@figue.com

Can I change or cancel my order?

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your Figue starts processing. Send us a note as soon at possible at customerservice@figue.com and we will do our best to accomodate your request.

Shipping

How long will my item(s) take to ship?

We ask for 1-2 business days for our team to pack & ship your full order. Orders placed before 2:00 PM ET will ship that evening, order volume permitting. Orders placed after 3:00 PM ET on Friday or over the weekend will ship on Monday. If you want to double-check your order status, log into your customer account.

Do you ship internationally

We work with Farfetch to ship internationally. Find the collection here that ships globally: Farfetch

Will I be notified once my item(s) ships?

You will receive an email with tracking information once your order ships.

What if my package is lost?

Package has not been delivered? Reach out! customerservice@figue.com

Fit & Sizing

How does Figue product fit?

We run true to size, however if you are in between sizes, our sihouettes can be very forgiving and recommend ordering down.

Is there anywhere I can try on Figue?

Yes! We have shops in NYC (by appointment), East Hampton and Ko Olina, Hawaii.

Production & Sustainability

Where is Figue produced?

Currently, we manufacture in India, Italy and Bolivia. When selecting our partners, we prioritize working with talented artisans around the world to ensure quality, compliance to workers' safety, fair wages and benefits, and dedication to helping the global community.

Are your materials and fabrics sustainably sourced?

We work with specialists around the globe to make sure we produce the highest quality, ethically responsible textiles. Wherever there is opportunity, we try to recycle materials and minimize waste.

What is Figue doing to better the planet?

Figue is committed to bettering the planet through our use of recycled fabrics and materials. We up-cycle vintage pieces and glamorize them, while ensuring that new production generates minimal waste. Our extra fabric from production is used to make shoe and jewlery bags and all shipping materials and shopping bags are made of 100% recycled paper.

Returns & Exchanges

What is your return policy?

Returns are accepted on all unworn, undamaged items within 14 days of purchase. Please return items in the condition in which they were received. To request a return, please log into your Figue account or email customerservice@figue.com.

Will Figue provide me with a return shipping label?

Figue will send you a return shipping label - please reach out to customerservice@figue.com.

How long does it take for a refund to be processed?

Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.